Refund & Return Policy

We stand behind the quality of our products. If you are not completely satisfied with your purchase, we are here to help.

30-Day Return Policy

You have 30 days from the date of delivery to request a return. To be eligible for a return, items must be unused, undamaged, and in their original packaging. Products that show signs of wear, have been modified, or are missing parts may not be accepted.

How to Start a Return

To initiate a return, please email us at support@smartpenny2.myshopify.com with your order number and the reason for return. Our team will respond within 24 hours with instructions and the return shipping address.

Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original payment method within 5–7 business days. Please note that your bank or card issuer may take additional time to post the refund to your account.

Non-Returnable Items

The following items cannot be returned: gift cards, downloadable software products, and items marked as final sale. If you have any questions about whether your item is eligible, please contact us before initiating a return.

Exchanges

We do not offer direct exchanges. If you need a different item, please return your original order for a refund and place a new order for the desired product.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item arrived damaged or defective. We recommend using a trackable shipping service for returns.