Frequently Asked Questions

🔹 How do I track my order?

Once your order is shipped, you will receive an email with a tracking number and a link to track your package. You can also log into your account and view your order status anytime.

🔹 What are the shipping times?

Standard shipping takes 5–10 business days after processing. Express shipping (2–4 business days) is available at checkout. Processing time is 1–2 business days.

🔹 What is your return policy?

We offer a 30-day return policy from the date of delivery. Items must be unused and in original packaging. Email us at support@smartpenny2.myshopify.com to start a return.

🔹 What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, and Shopify Payments. All transactions are securely processed.

🔹 Are smartpenny products compatible with my device?

Each product listing specifies compatible devices. If you are unsure, please email us with your device model and we will confirm compatibility before you order.

🔹 Do your products come with a warranty?

Yes, all smartpenny products come with a 12-month warranty against manufacturing defects. This covers issues like charging failure, loose connections, and material defects under normal use.

🔹 Do you ship internationally?

Yes, we ship to most countries worldwide. International delivery typically takes 7–15 business days. Please note that customs duties and import taxes are the responsibility of the buyer.

🔹 Do you offer bulk or wholesale pricing?

Yes, we offer discounts for bulk and wholesale orders. Contact us at support@smartpenny2.myshopify.com with your estimated volume and we will provide a custom quote.